If USPS shows that your package has been delivered, please check with any family members, roommates, or neighbors who may have accepted the package. It's a good idea to look around the delivery location for your package as packages may be left in a safe, hidden space like on a side porch or behind bushes. If you live in an apartment complex you should also check with the front office to see if it was received by them.
If you still cannot find your package, please contact your local post office and/or courier as they will be able to assist in locating your package and help you through the process if it is deemed lost or stolen. You can also file a police report if you believe that your package was stolen. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
Lula Grey is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays, or delays due to customs.
Contact USPS via email at https://usps.force.com/emailus/s/
1. Select "Where is my package?"
2. Enter your tracking number when prompted.
For more information about how to contact your local Post Office, please visit https://www.usa.gov/federal-agencies/u-s-postal-service.