Shipping fees for packages delivered to the 48 contiguous U.S. states is $4.99 for orders below $35, and free for orders of $35 or more.
Shipping fees for all other locations is $7.99 for orders below $75, and free for orders of $75 or more. International customers assume responsibility for any duties/taxes that may be incurred from customs. Refunds will not be provided for packages any packages that are not delivered due to a refusal to pay these fees.
Please allow 1-5 business days for order processing. During times of higher than usual order volumes (certain sales, holidays, etc.), it may take longer for your order to ship. Once your order has shipped, delivery typically occurs within 5-20 business days but may take longer on occasion. We do not provide a guarantee that your order will be delivered by any specific date and are not able to issue refunds for delayed orders.
Lula Grey is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays, or delays due to customs.
If the tracking information shows that your package has been delivered, please check with any family members, roommates, or neighbors who may have accepted the package. It's a good idea to look around the delivery location for your package as packages may be left in a safe, hidden space like on a side porch or behind bushes. If you live in an apartment complex you should also check with the front office to see if it was received by them.
If you still cannot find your package, please contact your local post office and/or courier as they will be able to assist in locating your package and help you through the process if it is deemed lost or stolen. You can also file a police report if you believe that your package was stolen. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.