It is important to us that you love the products you've purchased! If you're not 100% satisfied with a product, you may return the product within 30 days of the date of delivery for a full refund.
Shipping fees are non-refundable and the buyer will be responsible for return shipping fees. Lula Grey is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or provide a refund after items have been washed. Damaged items must be reported within 3 days of delivery.
An item may be returned if it is sent back:
- with original tags and packaging intact
- free of stains, odors, animal hair, and damage
Due to safety and sanitary concerns, several types of goods are exempt from being returned: cloth diapers, cloth diaper inserts, cloth diaper storage bag (wet bag), pacifiers, pacifier clips, teethers, and other items of a similar nature. Certain sale and promotional items may be ineligible for return if notice is included in the original product listing.
To initiate a return: send an email to firstname.lastname@example.org with your name and order number. Only items that comply with the return policy outlined above will be eligible for a refund. Once the returned item is received, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.